Australia’s Trusted Interstate Air Freight Partner

From urgent deliveries to large shipments, our interstate air freight services connect Australia’s major cities with speed and confidence. We make shipping simple, efficient, and stress-free.

Privacy Policy

At Fablecroft.com.au, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and interstate air freight services.

1. Information We Collect

When you use our website or engage our interstate air freight services, we may collect:

Personal Information: Name, email address, phone number, company details, billing and shipping addresses.
Logistics Data: Freight booking information, cargo details, delivery locations, and tracking numbers.
Technical Data: IP address, browser type, device identifiers, and cookies to improve user experience.
Communication Records: Emails, phone calls, and online enquiries related to freight services.

2. How We Use Your Information

We use the information collected to:

Provide and manage domestic and interstate air freight services.
Generate accurate freight quotes and shipping invoices.
Arrange cargo handling with airlines, freight forwarders, and logistics partners.
Improve our website and optimise customer experience.
Comply with Australian laws including the Privacy Act 1988 (Cth) and relevant Australian Competition and Consumer Commission (ACCC) guidelines.
Communicate service updates, tracking information, and support assistance.

3. Sharing and Disclosure

Fablecroft.com.au does not sell your information. However, we may share data with:

Air freight carriers and logistics specialists involved in the shipping process.
Customs brokers, Australian Border Force (ABF), and Department of Home Affairs when required for compliance.
Third-party IT providers and payment processors to facilitate secure transactions.
Legal and regulatory authorities if mandated under Australian law.

4. Data Security

We implement strict measures to safeguard personal data, including:

SSL encryption across our website.
Secure storage of freight booking and payment details.
Limited access to sensitive data by authorised staff only.
Compliance with the Notifiable Data Breaches (NDB) scheme under the Office of the Australian Information Commissioner (OAIC).

5. Cookies and Tracking

Our website uses cookies to:

Analyse website traffic via Google Analytics.
Store user preferences for faster freight quote requests.
Enhance browsing experience by tailoring relevant logistics content.

You may disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate or outdated information.
Opt-out of marketing communications at any time.
Lodge a complaint with the OAIC if you believe your privacy rights are breached.

7. International Data Transfers

In the course of arranging freight services, we may transfer information to trusted global shipping partners, including those located outside Australia. All transfers are made with strict safeguards in place.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations, technology, or business operations. Updates will be published on this page with a revised effective date.